Booking and Cancellation Policy

1. Booking Confirmation

1.1. Booking Process: Users can book courses through our website by selecting the desired course and completing the payment process. Once the payment is confirmed, a booking confirmation email will be sent to the user.

1.2. Course Availability: All course bookings are subject to availability. In the event that a course is fully booked or unavailable, we will notify the user and provide options for alternative dates or a full refund.

2. Payment Terms

2.1. Payment Methods: Payments for courses can be made through our approved payment methods, which include credit/debit cards, PayPal, and other specified payment gateways.

2.2. Payment Confirmation: A booking is only confirmed once the payment is successfully processed. Users will receive a confirmation email with the course details and payment receipt.

3. Cancellation by User

3.1. Cancellation Policy: Users may cancel their booking by notifying us in writing (via email or through the website) within the specified cancellation period.

3.2. Refund Eligibility:
– Cancellations made more than 14 days before the course start date: Eligible for a full refund.
– Cancellations made between 7-14 days before the course start date: Eligible for a 50% refund.
– Cancellations made less than 7 days before the course start date: No refund will be provided.

3.3. Transfer of Booking: Users may transfer their booking to another individual by notifying us in writing at least 7 days before the course start date. The new participant must meet all course prerequisites.

4. Cancellation by Provider

4.1. Provider Cancellations: In the event that a course provider cancels a course due to unforeseen circumstances, users will be notified as soon as possible and will be offered the option to reschedule or receive a full refund.

4.2. Course Rescheduling: If a course is rescheduled by the provider, users may choose to attend the rescheduled course or request a full refund.

5. Changes to Booking

5.1. Amendments by User: Users may request to change their booking (e.g., change of course date) by notifying us in writing at least 14 days before the original course start date. Changes are subject to availability and may incur additional fees.

5.2. Provider-Initiated Changes: Providers reserve the right to make minor changes to the course content, schedule, or venue. Users will be notified of any significant changes and may choose to accept the changes or request a full refund.

6. No-Show Policy

6.1. Non-Attendance: Users who do not attend a booked course without prior notification will not be eligible for a refund or rescheduling.

7. Refund Process

7.1. Refund Requests: To request a refund, users must contact our customer support team with their booking details. Refunds will be processed using the original payment method within 14 days of the cancellation confirmation.

7.2. Non-Refundable Fees: Certain fees, such as administrative or transaction fees, may be non-refundable. These will be clearly stated at the time of booking.

8. Contact Information

For any questions or support regarding bookings and cancellations, users can contact our customer support team at We aim to respond to all inquiries within 9 am to 6 pm.